The dynamism of modern business makes it essential that companies and institutions resolve IT requirements, queries and incidents rapidly. It is fundamental for business continuity, and has a huge effect on productivity and on the services provided to their own customers, suppliers and users.
Many of our customers are unaware of the volume of IT incidents that affect the everyday life of their business. When incidents occur they have to contact multiple support centers or specific people without achieving formal commitments to a solution.
This is an unnecessary risk that may also involve additional costs.
The QUANTA SYS Service Desk operates as a single point of contact, which can be accessed through different channels: telephone, e-mail, chat, and web. We resolve the requirements presented by users in a timely manner, whether incidents, queries or requests for IT services. This enables our customers to improve their operational continuity and have greater visibility of their IT.
Our use of best practices enables end users to benefit from the following features:
A major challenge facing organizations is the recruitment of trained personnel and providing them with the tools to resolve incidents in a timely and efficient manner, which affect operational continuity for IT users and critical equipment such as servers or communication equipment.
Keeping distributed and centralized IT platforms constantly available is very expensive and risky. This challenge distracts companies from more strategic IT projects aligned with their business needs.
QUANTA SYS Field Services deliver specialized technical assistance to resolve incidents in the field that affect the technological infrastructure for IT users (PC, notebook, printer, software productivity, operating system, etc.). Our Service undertakes preventive maintenance and repairs central devices, with the aim of ensuring operational continuity for users and central platforms, based on agreed indicators.